GOVERNMENT TO OPEN A CUSTOMER SERVICES CENTRE
June 10, 2021
The Office of the Chief Secretary has carried out a comprehensive review into the needs and requirements of each Government Department in providing its services to the general public.
Following the outbreak of the COVID-19 pandemic, the Government closed all public counters and focused its efforts on the delivery of basic eServices. Government has said that it has always been its intention to encourage the use of eServices, as and when they become available, and to cease the use of Counters, where appropriate and possible. It is interesting to note that during this period, some 15,000 applications were successfully processed using basic eServices with over £500,000 paid in fees during this time.
Government has stated that it will provide a Customer Services Centre, in the heart of town, to provide support and assistance to those members of our Community who require it as they do not use eServices.
Recently, as a result of the relaxation of Covid restrictions, many Departments have reopened counters. These include the Post Office, DVLD, OFT, Housing and the Care Agency. These will continue open for the foreseeable future and in respect of other Departments, which do not have open Counters at present, Government will be opening the Customer Services Centre (CSC) to be able to deal with all and any queries from the general public.
The CSC will be based at 323 Main Street, where the Brexit Information Centre was previously housed. Government expects this to be open and operational by mid July.